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Privacy Policy

Last update: [ 24/09/2025 ]

Welcome to our Bambou website. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data, as well as your rights under the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR) and applicable national legislation in Portugal.

1. Entity responsible for processing

  • Company Name: Plantesquisso – Unipessoal, Lda

  • Headquarters:  Casal Touro | 2435-612 Seiça | Ourém

  • NIF: 510586554

  • Contact: Phone: +351 249 574 320 | E-mail: bambou@bambou.pt 

2. What personal data we collect

Depending on the interaction we have with you, we may collect some or all of the following data:

  • Full name

  • Email address

  • Phone number

  • Delivery/billing address

  • Payment data (where applicable, e.g. bank or card details where required to process payments)

  • Website navigation data (e.g. IP address, device type, browser, pages visited, duration of visit)

  • Cookies and similar technologies (see Cookies Section)

3. Purposes of processing

We use your personal data for the following purposes:

  • Process quote requests, orders, product purchases or services.

  • Customer communication, including customer service and support.

  • Send notifications related to orders (status, returns, deliveries, etc.).

  • Direct marketing, if you have given your consent to receive information, promotions or news.

  • Internal management, accounting, billing, legal and tax obligations.

  • Improve the website and our services by analyzing website usage, user experience, and traffic data.

4. Legal basis for processing

Each data processing we carry out takes place based on a legal basis, namely:

  • Contract fulfillment (e.g. to process your order).

  • Consent, where required, especially for marketing and non-essential cookies.

  • Legal obligation (e.g. tax, archiving obligations).

  • Legitimate interest, in situations where we intend to improve the services, security or functionality of the website, provided that this interest does not prevail over your fundamental rights and freedoms.

5. Recipients and data transfers

  • Your data may be shared with partner entities or suppliers that act as subcontrators to perform parts of the service (e.g., transportation companies, payment services, web hosting managers).

  • Data may only be transferred outside the European Union if an adequate level of protection is guaranteed, either through EU standard contractual clauses or another recognized legal instrument.

  • We do not sell your data to third parties for marketing purposes without your explicit consent.

6. Data retention

  • Keep your data only for as long as necessary for the purposes for which it was collected, including compliance with legal, accounting or tax obligations.

  • After this period, the data will be securely deleted or anonymized, unless there is a legal obligation that requires retention for a longer period.

7. Data subject rights

As the holder of personal data, you have the following rights:

  • Right of access — to know what data we have about you.

  • Right to rectification — correct data that is incorrect or incomplete.

  • Right to erasure (“right to be forgotten”) — where applicable.

  • Right to restriction of processing — in certain circumstances.

  • Right to data portability — transfer your data to another controller, where applicable.

  • Right to object — you can object to the processing of your data, including for direct marketing purposes.

  • Right to withdraw consent, when the processing is based on consent, without prejudice to the lawfulness of the processing carried out based on consent before its revocation.

  • Right to lodge a complaint with the competent supervisory authority in Portugal (National Data Protection Commission – CNPD).

8. Security measures

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, disclosure, alteration, or destruction. These measures include:

  • Using secure connections (SSL/TLS) on the website.

  • Access control to systems.

  • Regular backups.

  • Internal privacy policies and staff training.

9. Cookies and similar technologies

At Bambou.pt, we use cookies to improve website functionality, analyze traffic, and offer a better user experience. Some cookies are strictly necessary; others require your prior consent (e.g., analytics and marketing cookies).

Our Cookies Policy supplements this Privacy Policy and explains the types of cookies used, how you can manage or reject cookies, and their duration.

10. Changes to this Privacy Policy

We may change this Privacy Policy from time to time, for example, to reflect legal, regulatory, or operational changes. Any changes will be posted on this page with the updated date at the top. We recommend that you review it regularly to stay informed.

11. Contact Information

If you have any questions about this Privacy Policy or your personal data:

  • Send an email to: bambou@bambou.pt

  • Or contact us by phone: +351 249 574 320

  • Mailing address: Casal Touro | 2435-612 Seiça | Ourém